Articles
Why Smile Direct is One o...
Recently, Smile Direct Club (SDC) launched a new ad campaign and celebrity endorsement from Shawn Mendes, the pop star and Canadian singer-songwriter. I have no idea if their expansion into Canada and the timing of this endorsement are intentional or... »
Perseverance of Belief...
In the 1980s, Ross and Lepper ... »
Groupthink.
It’s no secret that I am not a... »
Belief and Doubt.
One of the best television com... »
Books
The Ritz-Carlton Customer...
If you’ve been hanging around me for very long, you know that I like to read. A lot. As a rule of thumb, even though I read nearly every new business book that comes out, I read them quickly and scan for common principles that I might be able t... »
What We Don’t Kn...
During the American Civil War,... »
The Life Unlived.
Adam Phillips is a brilliant w... »
Time is Money.
Most small business owners hav... »
Journals
Driven by Emotion.
From a recent Kiplinger editorial survey, “On Valentine’s Day, one in five die-hard sports fans turns down romance to watch a game. A good chunk of men, 31%, want their lovers to be bigger fans; 18% would take a pay cut to change their pa... »
What They Want.
I returned from a great meetin... »
Tact and the Sycophant...
At lunch this weekend, my 10-y... »
Some Things Never Chan...
The Smithsonian magazine repor... »