Car Guys vs. Bean Counters


As an executive of the auto industry who has a career spanning over four decades, Bob Lutz is in a great position to share his insight. And that’s just what he does in Car Guys vs. Bean Counters. If you ever wondered what would happen when cost cutting measures come before customer service and quality products, this is where you will find out that and much more.

Lutz holds nothing back in sharing his thoughts about what has not only brought GM down over the years, but American industry as a whole. He explains in detail and by using real life examples of how your decision-making can be impacted by those who have agendas that differ from your own. For example, you may be out to provide the best treatment to everyone who comes into your practice. Yet others around you may have their mind set on cutting costs, which could lead to problems.

This book provides powerful lessons that anyone in business can benefit from. After reading this book you will never look decision making or cost-cutting measures the same way again. The most important thing we can do in our practices is to provide the highest quality customer care and treatment around. That has to come before any cost-cutting measures, and Lutz backs that up with this book.

While he points out that it’s important for businesses to have their “bean counters” or those who are looking out for the numbers and the bottom line, they are not the ones who should be running the company or making the final decisions. He believes the final word should always come down to the person who lives and breathes the customer experience, and his book will show you how important it is to stick to that.

Worked at Burleson Orthodontics. Attended University of Missouri–Kansas City. Lives in Kansas City, Missouri.