Ask Paul Abbot, the Executive Vice President of Commercial Payments at American Express what he thinks separates AmEx from the competition and he will give you three simple differentiators: trust, service and relationships. In an interview with CEO magazine, he said, “Service is very much the heart and soul of the company… Our customers expect exceptional service every day because that is the stan... »
After I published a recent Burleson Report: A Weekend Update for Orthodontists, a private client whom I consider a friend and mentor to many of the younger members in my coaching groups, Dr. Ron Barnett, wrote me a kind note, thanking me for the insight in the articles and echoing something he’s taught his employees for years: “Your thoughts are things.” I couldn’t possibly... »
In his book, Tinker Dabble Doodle Try: Unlock the Power of the Unfocused Mind, Dr. Srini Pillay reminds us that often more focus is not the solution to achieving our goals. As a Harvard-trained and practicing psychiatrist, he lectures around the world on the power of the untrained mind. Pillay says, “Every experience contributes to brain development. Deviations from the straight and narrow path ca... »
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