Archives / 2017 / November

Understanding Your Customers.

Understanding Your Customers.

Born on a Missouri farm in 1875, James Cash Penney started in the retail business in 1898 as a store clerk in Colorado. He quickly moved up the ranks and in 1902, he was offered a partnership in the Golden Rule store. He soon bought the entire operation and by 1914 he moved the company headquarters to New York City and had built the largest department-store chain in the United States by 1917. At t... »

Shorten the Curve.

Shorten the Curve.

Amazon will add 120,000 new seasonal employees this year, up 20%. (Source: Wall Street Journal) What could be more impressive than Amazon’s seasonal growth data? Consider this: Amazon has reduced the on-boarding time for new warehouse employees from 6 weeks to 2 days. Automation has been implemented in every nook and cranny of their business. Something we started back in 2009 with InfusionSoft. It... »

Your Fake News or Mine?

Your Fake News or Mine?

I read five newspapers per day. I quickly go through a system I developed years ago, asking “Does this apply to me, my market, my patients, my clients, any stakeholder in one of my companies?” I look for trends and actionable data. Most of the articles talk about things that are out of my control. Unless I’m betting on corn futures, I don’t really care about the weather. So, 90% of the stuff I rea... »